Our aim is for all customers to be happy with their purchases.
If there is something wrong with the product you have received, or if your delivery is not identical to your order (i.e. wrong product, or if a product is missing), please contact our customer service. Please include as many details as possible in your email including your order number as well as a picture if there is something wrong with a product.
If you are not completely satisfied with your product, simply return the unused product(s) in its original unbroken packaging within 30 days of receipt. Once we have received your return, we will refund the value of the purchased product, excluding the original freight cost. All products must be returned in their original packaging with all enclosed documentation, and the product nor the packaging cannot be broken or in any other way damaged. If so, it is not possible to obtain a refund.
You must arrange and pay for the freight to return the goods. The item(s) is/are your responsibility until they reach us. Please make sure they are wrapped and packaged for a safe return to prevent any damage.
For more, continue reading about returns here.