FREQUENTLY ASKED QUESTIONS
Here are the questions that we at STUDIO MINI are usually asked. If you have a query that isn’t listed here, just get in touch – we’re always here for you.
What is STUDIO MINI?
When you shop at studiominishop.com, you’re shopping with the Danish company STUDIO MINI. Our office details are:
Tel: +45 42 45 44 75
We’re based just north of Copenhagen, but we ship to Europe and across the world. You can read more about us here.
Which payment methods are accepted?
We take the following payment methods:
How long will delivery take?
That depends on the product you’re buying. All in-stock items will usually be shipped within 1 and 3 business days from the time you place your order.
Custom/made-to-order products typically ship 4 to 8 weeks after you’ve placed your order, depending on the product. We place expected lead-times under each product in our descriptions across the site, but if you have any questions about this, please contact us.
Normal delivery times from when the package leaves the warehouse are:
- 1-5 working days to Denmark
- 5-7 working days to Europe
- 6-10 working days to all other destinations
Can I return my purchase?
We only stock high quality products, and we want all our customers to be happy with them. But if there’s anything wrong with the product you’ve received, or if your delivery is not identical to your order (say, the wrong product has arrived or there’s something missing), please contact our customer service team at firstname.lastname@example.org. Make sure you include as many details as possible in your email, such as your order number and a picture of the product you’ve received if there’s something wrong with it.
If your purchase is not faulty but you’re not completely satisfied with it, simply return the unused product(s) within 14 days of receipt. Once we’ve received and reviewed it, we’ll issue you with a refund for the value of the purchased product only – but not, unfortunately, of the original freight.
All undamaged products must be returned in their original packaging (which itself cannot be returned broken or damaged), along with all original enclosed documentation. If the product has become damaged or broken since you received it for any other reason than that it is faulty, it won’t be possible for us to issue a refund for it.
How do I return my purchase?
Please contact our customer service team at email@example.com before you return your product, so we know that it’s on its way. And remember, when you return a product it’s super important that you give us the order number as well as your name and address so that we can process your refund as quickly as possible.
Additional to this, we’ll also need a detailed description of the problem if you’re making a claim. While we can refund the original cost of the item, you as the sender must arrange for the return of the goods, and must be responsible for the cost of this. The goods are also your responsibility until they reach us. Please ensure you pack the return safely to prevent any damage to the products or boxes.
Our return address is:
STUDIO MINI RETURNS
It can take up to 14 days for us to receive your return, depending on which postal service you use. Once we’ve received the returned products, we’ll inspect them and process the refund within 48 hours.
How do I contact your customer service team?
We’re here to help, and are always happy to hear from you, whatever questions or feedback you may have. We strive to answer questions as fast as possible, but please give us 24 hours to respond to emails.
You can write to us at firstname.lastname@example.org, or can reach our customer service team by phone on +45 42 45 44 75, Monday through Friday, 10:00 to 16:00 CET.